Privacy Policy

At Fyntrao, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, store, or other services.

By using our website or services, you agree to the practices described in this policy. If you have any questions or concerns, please feel free to contact us.

1. Information We Collect

We collect both personal and non-personal information to improve your experience and provide you with the best service. This includes:

• Personal Information: When you make a purchase, subscribe to our newsletter, or interact with us, we may collect details such as:
  • Name
  • Address (billing and shipping)
  • Email address
  • Phone number
  • Payment details (credit card, PayPal, etc.)
• Non-Personal Information: This includes data such as:
  • Browser type and version
  • IP address
  • Device information
  • Pages you visited on our website
  • Time spent on our website

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To fulfill your orders and deliver the products you’ve purchased.
• Customer Support: To respond to your inquiries, concerns, and requests for assistance.
• Personalization: To provide a personalized shopping experience based on your preferences.
• Marketing and Promotions: To send you information about our latest products, sales, and special offers (you can opt out at any time).
• Improving Services: To improve the functionality, security, and content of our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Protect Your Information

We take the security of your personal information very seriously. To protect your data, we use:

• Encryption: All sensitive information (e.g., credit card numbers) is encrypted using SSL (Secure Socket Layer) technology during transmission.
• Secure Servers: Your data is stored on secure servers protected by firewalls and other security measures.
• Access Control: Only authorized personnel have access to your personal data, and we maintain strict controls to safeguard your privacy.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: We may share information with trusted third-party service providers who help us operate our website, process payments, and fulfill orders (e.g., shipping companies, payment processors). These providers are obligated to protect your data and only use it for the specific purposes we authorize.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government investigation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login information.
• Analyze website traffic and improve functionality.
• Track the effectiveness of our marketing campaigns.

You can disable cookies through your browser settings, but this may impact your experience on our website.

6. Your Rights and Choices

• Access and Update: You can access and update your personal information at any time by logging into your account on our website or by contacting us directly.
• Opt-Out: If you no longer wish to receive marketing emails from us, you can unsubscribe using the link in our emails or by contacting us directly.
• Deletion: You have the right to request that we delete your personal data, subject to any legal obligations we may have to retain it.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

8. International Transfers

If you are located outside of Hong Kong, please note that your personal information may be transferred to and stored in Hong Kong. By using our services, you consent to the transfer of your data to a location that may have different privacy laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you via email or a notice on our website. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +852 2716 1638
• Address: G/F, Pinewood, 52 Lion Rock Road, Kowloon City, Hong Kong.